Konnect Insights is an enterprise grade customer experience and social intelligence platform designed to unify customer interactions across digital and conversational channels.
It brings together listening, engagement, ticketing, analytics, publishing, workflows, automation, and AI into a single platform, eliminating fragmentation and creating one source of truth for CX, marketing, and insights teams.
How Konnect Insights Compares to Sprinklr, Sprout Social, Zendesk, and Freshdesk
While platforms such as Sprinklr and Sprout Social focus heavily on social media management, and Zendesk and Freshdesk specialise in customer support ticketing, these tools often operate in isolation.
Konnect Insights bridges these gaps by offering:
- Enterprise grade social listening and engagement comparable to Sprinklr and Sprout Social
- Unified CX workflows and ticketing similar to Zendesk and Freshdesk
- Advanced analytics and AI-driven insights across voice, digital, and social channels
This unified approach reduces tool sprawl, simplifies integrations, and accelerates insight-to-action across the organization.
How Konnect AI+ Improves CX
Konnect AI+ embeds intelligence across the CX lifecycle, enabling organisations to move from reactive to proactive engagement. It consists of:
- AI Essentials – Core AI capabilities such as sentiment analysis, topic detection, classification, and summarisation
- Agent Empower – AI-powered tools that assist agents with faster triage, response recommendations, and improved productivity
- KRC (Konnect Research Cloud) – A robust research and analytics layer enabling deep historical analysis, trend discovery, and strategic insight generation
Together, Konnect AI+ transforms customer data into actionable intelligence at scale.
Watch Konnect Insights in action:
Integration Capabilities
Konnect Insights is built for enterprise environments and integrates seamlessly with:
- CRM platforms
- Contact centre and CCaaS solutions
- Telephony and voice platforms
- Business intelligence and reporting tools
- Data warehouses and custom applications
These integrations ensure smooth data
flow across systems, enabling consistent reporting, automation, and scalable CX
operations.
Use Cases for CX, Marketing & Insights Teams
Customer Experience & Contact Centre Teams
- Omnichannel and voice led case management
- SLA tracking and escalation handling
- Root-cause analysis and service optimization
Marketing & Communications Teams
- Brand and reputation monitoring
- Campaign and message effectiveness analysis
- Competitive benchmarking
Insights & Strategy Teams
- Voice of Customer analysis
- Trend and theme discovery
- Executive dashboards and performance reporting
A shared intelligence platform ensures alignment across teams and faster, data-driven decision making.
0800 Africa’s Role as a Certified Solutions Partner
At 0800 Africa, our team is comprised of certified Konnect Insights professionals who support organizations in modernizing customer experience across voice and digital channels.
We support enterprises with:
- CX and contact center transformation advisory.
- End-to-end Konnect. Insights implementation.
- Integration with telephony, CRM, and enterprise systems.
- AI-driven workflow and analytics enablement.
Our consultative, outcome-focused approach ensures measurable value for organizations through improved efficiency, enhanced insight depth, and strengthened customer experience enabled by Konnect Insights.
Enterprise Communication Solutions
Managed IT Platforms
CX & CONTACT CENTER SOLUTIONS