Empower efficiency for
Call Center Solutions
Outbound and inbound
call center solutions
You can also add these web-based clients to either Call Center package to integrate advanced functionality
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Frequently Asked Questions
Here are some of the answers for our customers who wish to get onboard with 0800Africa regarding our services
0800Africa has been offering call center solutions for the past 20 years. We offer high quality call center services to our customers.
Our employees are pre-trained at handling calls and different situations. They are provided a fresher course before they start working on a new project. Your website, product and service guides, and previous mail correspondence with your clients help them understand your business better.
We never compromise on your data, credit card details, logins and passwords, and other confidential information. Our employees are made to sign a non-disclosure agreement before they start working with Flatworld, and any violations are severely dealt with.
Yes. We do support live chat software, and our agents are trained at using them.
We provide services 24 hours a day, 365 days a year.
All the incoming calls are transferred to the voicemail during non-service hours or when the phone lines are busy. Our agents respond to those voicemails when the lines are free again, hence a call is never left unattended.
Work starts only when we receive the payment in advance. We hold the right to terminate, suspend, or put our services on hold if the payment is delayed.