Preston Place – JVXC+94X, Adjiringano Rd. Accra. Locate Us
Empower efficiency for

Call Center Solutions

Take the hassle out of equipping call center agents with industry leading communications tools.
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    Cloud Communications

    Outbound and inbound
    call center solutions

    Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization

    Hosted Call Center Solutions

    0800Africa offers two Call Center packages, both of which are completely customizable to meet your organization’s unique requirements
    • call center
      Standard Call Center
      Ideal for smaller organizations looking to implement
    • unified com
      Premium Call Center
      Ideal for organizations faced with the need to manage a large call

    Integrate functionalities

    You can also add these web-based clients to either Call Center package to integrate advanced functionality

    • meeting
      Agent Client
      Allows the agent to join the call center, view inbound call and queue information
    • UC
      Supervisor Client
      Gives supervisors a full set of tools to more effectively manage the queue and their performance

    Get some knowledge

    Frequently Asked Questions

    Here are some of the answers for our customers who wish to get onboard with 0800Africa regarding our services

    0800Africa has been offering call center solutions for the past 20 years. We offer high quality call center services to our customers.

    Our employees are pre-trained at handling calls and different situations. They are provided a fresher course before they start working on a new project. Your website, product and service guides, and previous mail correspondence with your clients help them understand your business better.

    We never compromise on your data, credit card details, logins and passwords, and other confidential information. Our employees are made to sign a non-disclosure agreement before they start working with Flatworld, and any violations are severely dealt with.

    We serve SMEs and SOHOs company. We intend to build a long-term relationship with small, medium, and large companies alike, across the globe

    Yes. We do support live chat software, and our agents are trained at using them.

    We provide services 24 hours a day, 365 days a year.

    All the incoming calls are transferred to the voicemail during non-service hours or when the phone lines are busy. Our agents respond to those voicemails when the lines are free again, hence a call is never left unattended.

    Work starts only when we receive the payment in advance. We hold the right to terminate, suspend, or put our services on hold if the payment is delayed.

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