Answers To Frequently Asked Questions
Have a question we didn’t answer here? Think you’ve got an embarrassing tech question? Go ahead and ask.
Get some knowledge
Frequently Asked Questions
Here are some of the answers for our customers who wish to get onboard with 0800Africa regarding our services
A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments. As an MSP, the 0800Africa Team can act as the client’s IT Department or can simply augment the IT staff that is already in place
When engaging a managed service provider, you do not relinquish overall managerial control and responsibility for the IT operations being outsourced, and thus remain accountable. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.
The MSP will handle the often time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realize the benefits of moving many of their day-to-day operations to a third party
Businesses of all sizes and in all industries use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. Companies that need 24x7x365 monitoring and alert will engage an MSP to assist with that coverage.
0800Africa offers Managed Services to a wide variety of industries including telecommunications companies, Manufacturers, Oil and Gas companies, Insurance companies, and retail establishment. While most of our managed IT clients are in the Greater Accra region, 0800Africa has Managed IT customers nationwide.
The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need need arises, 0800Africa will dispatch technicians to your site to handle those issues.
Customers can reach our Help Desk 24x7x365 and receive help from a live technician. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your enterprise needs by maximizing uptime and addressing issues as soon as they occur.
The 0800Africa Help Desk is available 24 hours a day, 7 days a week, 365 days a year
0800Africa will develop IT security policies for your specific enterprise. In addition, 0800Africa can do CyberSecurity testing, employee training, and even reviews.