Call Center – 0800Africa

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Call Center Solutions

Take the hassle out of equipping call center agents with industry leading communications tools.

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Cloud Communications

Outbound and inbound
call center solutions

Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization

Hosted Call Center Solutions

0800Africa offers two Call Center packages, both of which are completely customizable to meet your organization’s unique requirements

Standard Call Center

Ideal for smaller organizations looking to implement
Premium Call Center

Ideal for organizations faced with the need to manage a large call

Integrate functionalities

You can also add these web-based clients to either Call Center package to integrate advanced functionality

Agent Client

Allows the agent to join the call center, view inbound call and queue information
Supervisor Client

Gives supervisors a full set of tools to more effectively manage the queue and their performance

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Frequently Asked Questions

Here are some of the answers for our customers who wish to get onboard with 0800Africa regarding our services

How long has 0800Africa been providing call center services?

0800Africa has been offering call center solutions for the past 20 years. We offer high quality call center services to our customers.

Do the call center employees undergo any kind of training?

Our employees are pre-trained at handling calls and different situations. They are provided a fresher course before they start working on a new project. Your website, product and service guides, and previous mail correspondence with your clients help them understand your business better.

How do you ensure that my data is secure?

We never compromise on your data, credit card details, logins and passwords, and other confidential information. Our employees are made to sign a non-disclosure agreement before they start working with Flatworld, and any violations are severely dealt with.

Which type of customers do you serve?

We serve SMEs and SOHOs company. We intend to build a long-term relationship with small, medium, and large companies alike, across the globe

Do you support any Live Chat software?

Yes. We do support live chat software, and our agents are trained at using them.

What are the working hours?

We provide services 24 hours a day, 365 days a year.

How are lost calls handled when the phone lines are busy?

All the incoming calls are transferred to the voicemail during non-service hours or when the phone lines are busy. Our agents respond to those voicemails when the lines are free again, hence a call is never left unattended.

What are your terms regarding payment?

Work starts only when we receive the payment in advance. We hold the right to terminate, suspend, or put our services on hold if the payment is delayed.