A small business phone service is a telecommunications system designed specifically for the needs of small businesses. It typically includes features such as call forwarding, voicemail, conferencing, and other call management tools. Small business phone service providers may offer both traditional landline phone service as well as Voice over Internet Protocol (VoIP) phone service, which allows calls to be made over the internet. 

When choosing a small business phone service, there are several features you should consider:

1.  Management: Look for features like call forwarding, call waiting, and voicemail. These tools can help you better manage incoming calls and ensure that you never miss an important call.
2.  Conferencing: Many small business phone services offer conferencing capabilities, allowing you to hold virtual meetings with colleagues or clients.
3. Auto Attendant: An auto attendant can help manage your incoming calls, routing callers to the appropriate department or individual.
4. VoIP Capabilities: VoIP phone service can be a cost-effective option for small businesses, allowing calls to be made over the internet rather than through traditional phone lines.
5. Integration with other Tools: Look for a small business phone service that can integrate with other tools you use, such as email, messaging, or customer relationship management software.
6. Mobile Capabilities: Many small business phone services offer mobile apps, allowing you to manage your phone system from your smartphone.
7. Scalability: Make sure the phone service you choose can grow with your business. Look for a provider that offers plans and features that can be scaled up as your business expands.

In most cases, yes, you can keep your existing phone number when you switch to a small business phone service. This process is known as porting, and it allows you to transfer your phone number from one service provider to another.

However, there are a few things to keep in mind. First, you need to make sure that your new service provider supports number porting. Second, you will need to provide your new service provider with certain information about your existing phone service, such as your account number and PIN, in order to initiate the porting process.

It’s also important to note that there may be fees associated with porting your number, so you should check with both your current and new service providers to understand the costs involved. Finally, it’s a good idea to plan ahead and give yourself plenty of time for the porting process, as it can take several days to complete.

The equipment you need to use for a small business phone service will depend on the specific service you choose. However, in general, you will need a device that can connect to the internet and supports the necessary software or apps to use the service.

Many small business phone services use VoIP (Voice over Internet Protocol) technology, which allows you to make and receive phone calls over the internet. To use a VoIP-based small business phone service, you will need an internet connection and a device that supports the necessary software or apps, such as a computer, smartphone, or tablet. Some VoIP services may also require additional hardware, such as an IP phone or an adapter that connects to your existing phone.

If you choose a traditional small business phone service, you may need to purchase or rent specific hardware, such as a PBX (private branch exchange) system, desk phones, or other equipment. Your service provider should be able to advise you on the specific equipment you need and whether they provide it or if you need to purchase it separately.

Yes, it is possible to forward calls to your mobile phone with a small business phone service. Many small business phone services offer call forwarding as a standard feature.

To set up call forwarding, you will typically need to log in to your account on the small business phone service’s website or app and navigate to the call forwarding section. From there, you can enter your mobile phone number as the forwarding destination for your business calls. It’s important to note that some small business phone services may charge additional fees for call forwarding or have limits on the number of minutes or calls that can be forwarded per month. It’s a good idea to check with your provider to understand their specific policies and pricing for call forwarding.